eProof Ltd ("we", "us", "our") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), the UK General Data Protection Regulation (UK GDPR), and the Data Protection Act 2018. This privacy notice explains how we collect, use, and protect your personal information when you use our services or interact with our Australian website.
Information We Collect
We collect and process several categories of personal information. This includes Identity Information, such as your name, username, or similar identifier; Contact Information, including your email address, telephone number, and postal address; Technical Information about your device, including your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform; and Usage Information about how you use our website and services. We use this data to analyse trends, administer the site, track users' movements around the site, and gather demographic information about our user base as a whole.How We Use Your Information
We process your personal information for the following purposes: to provide our services to you and fulfil our contractual obligations; to improve our website and services; to communicate with you about our services; and to comply with legal obligations. We only use your personal information for the purposes for which it was collected, or for other related purposes you would reasonably expect.Legal Bases for Processing
Under Australian law, we collect and use your personal information where it is reasonably necessary for our functions and activities. Under UK law, we process your data based on contract performance, legitimate interests, legal obligations, and consent where applicable.Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, typically for the duration of any contractual relationship and for a period of up to 6 years afterward, unless a longer retention period is required or permitted by law. Specific retention periods may vary depending on the type of data and applicable legal, regulatory, or operational requirements.Your Rights
Under Australian privacy law, you have the right to access and correct your personal information. Under UK data protection law, you have additional rights including the right to erasure, restriction of processing, data portability, and objection to processing. You also have rights related to automated decision-making and profiling, although we do not currently engage in these practices. To exercise any of these rights, please contact us using the details provided below.Data Sharing
We may share your personal information with service providers acting as processors who assist us in operating our business, professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services, and regulators and other authorities, including the Australian Taxation Office, when required by law. We take reasonable steps to ensure that these third parties handle your personal information in accordance with Australian and UK privacy laws.Data Security
We have implemented appropriate technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include encryption of data, regular security assessments, access controls and authentication procedures, and staff training on data protection.Changes to This Privacy Notice
We may update this privacy notice from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The latest version will always be available on our website. We encourage you to review this notice periodically to stay informed about how we are protecting your information.Contact Us
If you have any questions about this privacy notice or our privacy practices, please don't hesitate to contact us. We will be happy to address any queries or concerns you may have. You have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC) or the UK Information Commissioner's Office (ICO). However, we would appreciate the chance to deal with your concerns before you approach these regulators, so please feel free to contact us first.- Please use our contact form here: Contact Form
- Postal address: Suite 154 / 20-40 Meagher St, Chippendale, Sydney NSW 2008
Response Times
We aim to respond to all privacy-related queries within 30 days, as required by Australian privacy law. For complex requests, we may extend this period by up to an additional 30 days, and we will inform you if this is the case.This privacy notice is designed to provide you with clear and comprehensive information about how we handle your personal information in compliance with both Australian and UK privacy laws. If you need any clarification or have any questions about our privacy practices, please don't hesitate to get in touch.
Last updated: 24 August 2024